Cleo, through its Cleo Integration Cloud (CIC) platform, launched Cleo Carrier Relationship Manager, a new solution designed to help shippers, freight brokers, and 3PLs better manage and strengthen their relationships with carriers through transparent tracking of their performance.
“Strong, open carrier relationships are essential for highly resilient and efficient supply chains and precisely what’s needed to meet the soaring benchmarks of modern fulfillment,” says Mahesh Rajasekharan, president and CEO of Cleo. “If a carrier doesn’t respond to a freight order in time, that can drive up costs, shorten lead time and delay delivery, to where the entire fulfillment process is negatively impacted. Cleo’s Carrier Relationship Manager provides real-time supply chain intelligence, allowing for proactive risk mitigation and preventing the types of carrier disruptions that put revenue and customer relationships at risk.”
Key takeaways:
· Carrier Relationship Manager enables companies to measure and continuously track the performance of their carriers across key operational metrics, including freight order response time, shipment visibility, contractual capacity, invoice timeliness, and more.
· Key use cases include freight order response time tracking to identify delayed responses that could trigger higher spot market costs or missed delivery windows; carrier volume commitments to monitor contract health and ensure capacity obligations are met; invoice timeliness metrics to support healthy partner relationships and minimize friction in financial workflows; and visibility milestone mapping to extract meaningful shipment insights from shipment status data, including predicted arrivals, missed handoffs, and more.
“The true potential of Cleo’s Carrier Relationship Manager lies in how it transforms raw transactional data into actionable supply chain insights,” Rajasekharan adds. “By leveraging AI to layer business-level context on top of freight order data, we are helping customers easily surface performance trends, reduce fulfillment risk, and deepen collaboration with their most important carriers. Cleo’s relationship management solutions are allowing organizations to pivot from reactive to proactive through the power AI, which is a powerful competitive advantage in this world full of supply chain disruptions.”
