In supply chain management, globalization, geopolitical forces and increased demand for greater transparency have organizations looking at cutting-edge technology to boost performance and cut risk. But here’s a technology you may not have expected to also be an up-and-coming focus for the supply chain: chatbots.
In corporate finance, chatbots are gaining steam in areas like banking and accounting. But a new report from eft finds that as companies explore automation and blockchain to better manage supply chains, they are also taking a close look at chatbot technology.
According to Haley Garner, head of research and digital content at eft, there are two key factors behind this rise in chatbot interest among supply chain professionals—e-commerce and customer service.
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