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Parcel Monitor releases its USA E-Commerce Logistics Market Report. The report offers comprehensive benchmarks and trends for carriers and retailers operating within the United States.
"Our USA E-Commerce Logistics Market Report provides crucial insights and unbiased benchmarks for carriers and retailers, offering transparency into a typically enigmatic market," says Dana von der Heide, founder and chief customer officer of Parcel Monitor. "We empower shippers to finally be able to benchmark their delivery against the ever-evolving market - one parcel at a time."
Key Takeaways:
- In 2023, the U.S. saw a notable improvement in delivery metrics as follows:
- Issue ratio decreased by 3.6% year-over-year (YoY) to 6.4%
- On-time delivery ratio remained relatively stable at 98
- First-attempt delivery success rate improved by 12.2% YoY to 97%
- Average domestic transit times decreased by 24% YoY to 2.56 days
- This trend continued into Q1 2024, with average transit time further improving to 2.32 days. Despite recent economic challenges, 2024 U.S. retail e-commerce sales are projected to increase by 10.5% from 2023, according to Statista.
- In line with the surge in e-commerce, leading logistics carriers like FedEx, USPS, and UPS have enhanced parcel delivery times through optimized routes, infrastructure upgrades, and advanced package tracking technologies. In Q1 2024, FedEx and UPS implemented improvements in their average transit times to 2.08 days and 2.22 days respectively. USPS, on the other hand, faces an average transit time increase to 2.55 days despite their recent efforts to reduce it.
