Flexport announced its latest technology release, including the Flexport Model Context Protocol (MCP) Server, a fleet of infinitely scalable AI agents now running across the platform, and multiple upgrades to the Flexport Atlas world model, including multimodal routing, live disruption monitoring, and per-shipment emissions data.
"The future of global logistics is autonomous: intelligent supply chains that see problems before they happen, calculate the fix, and execute it in a recurring self-improvement loop," says Ryan Petersen, founder and CEO of Flexport. "This is a real first for both the AI industry and the logistics industry, we’re giving AI tools the power to actually ship freight in the real world."
Key takeaways:
· Businesses can now connect Flexport to Claude, ChatGPT, Microsoft Copilot, Muse, or their own internal agents and ask in plain language to track a shipment, surface every exception or customs hold, search rates on any lane, or book a shipment outright.
· An agent can submit cargo details, book against their company's negotiated rate, and return a booking ID and transit time, without having to log in to the Flexport Platform.
· Every action an AI agent takes through Flexport MCP is backed by a fleet of purpose-built AI agents already running in production. This infinitely scalable AI workforce allows Flexport to scale its white-glove customer service. A quoting agent turns a rate request into a custom quote, whether it’s submitted by email, via MCP, or natively in the Flexport Platform. Every exception routes to a human expert, and every action is traceable through Flexport's evaluation process.
· Flexport Atlas, the company's dynamic world model for global trade, has three major upgrades, including multimodal routing that adds air, rail, and barge alongside ocean freight, so companies can view all the shipping options between any two places on Earth by any mode of transport; an AI-curated disruption layer that automatically monitors a broad range of news sources to flag events at risk of impacting shipments; and per-container emissions estimates on every ocean route, simplifying the process of finding lower-carbon shipping options worldwide.
· Flexport extended its Customs Technology Suite, which already audits entries against hundreds of rules before they reach government customs agencies. Companies can now build bespoke audit rules around their own standard operating procedures, checked against every entry in real time and flagged to operations before filing.
· Flexport also launched an AI classification tool that turns assigning a 10-digit HTS code into a guided conversation, surfacing a recommended, defensible HTS code in seconds rather than hours, with linked CBP rulings and real-time reasoning. Users can then submit their code to be validated by one of Flexport’s licensed customs brokers before filing.
