SPS Commerce announced a new wave of product innovation that combines agentic AI with the intelligence of a network trained on real trading partner activity to move from reactive supply chain management to proactive operations.
Spanning fulfillment, onboarding, analytics, and supply chain visibility, the new suite of capabilities helps customers scale with confidence and make better and faster decisions across trading relationships.
"Artificial intelligence has the power to change how supply chains operate, but its value depends on the quality of the data and intelligence behind it," says Mike Svatek, chief product officer at SPS Commerce. "Our proprietary network gives customers something they can't build on their own: AI informed by the relationships, transactions, and operational intelligence that exist across the SPS network. That allows customers to move faster, scale more confidently, and solve problems before they become costly."
Key takeaways:
· SPS also unveiled several waves of its MAX-powered customer setup, by pairing its proprietary network intelligence with agentic capabilities. MAX is now autonomously handling the technical customer onboarding process for many customers, including pre-sale context and account provisioning, so teams can focus more on understanding the specific needs of the customer to ensure a successful relationship. MAX guides customers through simple and complex supply chain needs while also identifying key anomalies, preventing errors that might turn into costs and is grounded in how trading partner relationships behave. MAX is initially available for fulfillment and visibility management, with rollouts to revenue recovery and decision intelligence to come.
· AI is now embedded across fulfillment onboarding, from contract close to first live transaction. An onboarding agent has already moved more than 300 customers to supplier readiness. During testing, a validation agent unifies real-time network data, retailer and supplier maps and the history of past trading partner setups with best practices from SPS' most experienced consultants, resolving errors an average of 29% faster; consultants review and approve every recommendation before it's applied.
· An expansion of SPS Analytics that connects sell-through, inventory, and supply chain signals from across a brand’s retailers into a single trusted view, organized around the decisions brands make every week: assortment, inventory placement, availability, and forecasting. Brands catch stockouts before sales are lost, flag the items and locations that need attention, and act on margin risk in time to capture revenue and avoid cost. A high-quality, retailer-normalized data foundation reduces the work required to prepare and reconcile data, so analyst time shifts from managing data to making the decisions that move sell-through and margin.
· Visibility management connects ERP, warehouse management, transportation management, and carrier systems into a single real-time view of purchase order status. Combined with MAX, Visibility surfaces potential issues—including “non-events,” the silence that signals a problem—before they impact revenue and automatically brings suppliers into the resolution process.
