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Widespread adoption of the most common deployments across enterprise customers could generate $344 billion in annual economic impact across retail, financial services, industrial manufacturing, and enterprise IT, according to SymphonyAI’s Economic Impact of Vertical AI Report.
“Our report flips the script on AI hype. The real story is that the only place AI is creating enterprise value at scale is Vertical AI, combining generative, agentic, and predictive technologies — and it’s already producing billions in ROI,” says Sanjay Dhawan, CEO of SymphonyAI. “This is a new benchmark for what Vertical AI can deliver.”
Key takeaways:
- Retail grocery: $54 billion annual potential for promotion optimization, assortment planning and personalization, and shelf and inventory planning.
- Financial services, namely FinCrime prevention: $83 billion annual potential for transaction monitoring, investigation monitoring, and alert handlin.
- Industrial manufacturing: $188 billion annual potential for predictive asset management, defect detection and QC, throughput optimization, and frontline worker optimization.
- Enterprise IT: $19.4 billion annual potential for ITSM auto-resolution, incident resolution, and call deflection and support automation.
