NTT DATA announced an enterprise-grade Smart AI Agent Ecosystem to help clients transform their business. The company also announced a patented plug-in solution that turns legacy bots into autonomous intelligent agents.
"The rapid evolution of AI presents both immense opportunities and challenges for businesses," says Yutaka Sasaki, president and CEO, NTT DATA Group. "At NTT DATA, we have developed the comprehensive capabilities needed to guide our clients through these transformative times and empower them to shape their future with the power of AI."
Key takeaways:
· NTT DATA deployed hundreds of Smart AI Agent instances in support of sophisticated processes and decision-making at clients. The company’s roadmap encompasses a continuous stream of new agents to support more complex use cases from a range of industries as well as shared functions. For example:
Automotive manufacturing: Agents already are analyzing regulatory warning letters and citations. The company is now developing agents that specialize in root-cause analysis of defects; initiate corrective actions, recalls or fixes; and launch compliance reviews as needed.
Finance: Agentic AI solutions are assisting banks, partners and consumers in the continuous pursuit of client and engagement validation requirements, including Know Your Customer and other fraud detection and anti-crime capabilities, minimizing transaction and payment vulnerability.
Supply chain and logistics: Agents are helping clients select and securely do business with AI startup partners, while also building AI agent prototypes to help businesses deploy and integrate pilots with purchasing workflows and processes, and monitoring adoption, performance and return on investment. Next up are domain-specific steps, including agents that intelligently manage procurement services.
· NTT DATA’s Smart AI Agent Ecosystem builds on previous developments to scale the breadth and agility of composable agentic AI solutioning. Key components include:
Managed agentic services that help clients build, adopt, manage and scale transformative solutions.
Solutions with embedded Smart AI Agents that offer assured outcomes for clients, including solutions for specific industries and horizontal functions.
Additional Smart AI Agents targeting industry and horizontal needs.
Smart AI Agent platform that incorporates integrated tools, utilities, accelerators and best practices; and access to a marketplace with additional agents, large language models (LLMs) and small language models (SLMs).
AI-ready infrastructure backed by services that leverage public cloud, private cloud, network and cybersecurity.
Alliances with world-leading technology providers and world-class startups.
Responsible by design including security, governance and compliance.
· NTT DATA also announced a patented solution that transforms legacy bots into intelligent agent assets. This plug-in capability is especially important to companies that want to adopt AI but are constrained by technological debt.
