Flexport’s New Tech and AI-Powered Products to Transform Global Logistics

Flexport launched more than 20 tech and AI-powered products, which leverages GenAI to give more visibility into the supply chain. The highlight of the release is Flexport Intelligence, which allows businesses to ask questions in natural language and receive immediate insights about their supply chain performance. Flexport customers can use this AI-powered tool to build reports and create dashboards with no technical skills required, making it extremely easy for operations managers to take control of their global supply chains.

"By launching these powerful new AI-driven supply chain products to thousands of companies around the world, Flexport has immediately become the largest provider of AI tools for global supply chains," says Ryan Petersen, founder and CEO. "While many startups are emerging to provide AI tools for logistics, they lack the data required to train the AI models and struggle to sign up customers to use their technology. Our scale as one of the largest logistics providers in the world gives us huge advantages in both creating the technology and getting it into the hands of businesses operating in the real world."

Key takeaways:

• The Flexport Control Tower allows businesses to use Flexport's supply chain technology even for shipments where another carrier or forwarder is contracted to move the freight.
• Flexport Intelligence consolidates fragmented data into accessible, actionable insights, and allows businesses to ask complex logistics questions in simple terms and receive instant answers and interactive reports.
• Flexport is also enhancing Flexport Fulfillment's AI Demand Planning and Inventory Placement solution, which uses advanced AI models to process a multitude of client and industry data points to optimize inventory distribution across the Flexport network.
• The company is also expanding its use of AI Voice Agents, deploying them to work with carriers to improve quality and efficiency in its behind-the-scenes operations.
• Flexport is also launching dropshipping, an e-commerce fulfillment solution that lets brands sell across 50-plus retailer websites, and now makes it easier for merchants to sell globally with its new international parcel shipping offering, which provides integrated customs, transparent pricing, and reliable delivery for parcel shipments to 200-plus countries around the world.