memorystockphoto/stock.adobe.com
INFORM provides a 2025 outlook on key AI trends that have the potential to significantly enhance companies’ competitiveness in the coming years. Embedding AI into business processes will become a critical success factor in areas such as decision-making, process automation, and customer interaction. In particular, developments in Decision Intelligence, semantic search, and Agentic AI open up new opportunities to significantly improve efficiency and flexibility in critical business processes.
"At INFORM, we are passionate about helping businesses harness the power of AI. As AI continues to evolve, we see a tremendous opportunity for companies to improve their competitiveness and achieve sustainable success. Our 2025 outlook highlights important trends that will shape the future of business and industries, including Decision Intelligence, Agentic AI, and Semantic Search. We are confident that our expertise in AI-powered process optimization, combined with these emerging advancements, will equip businesses with the tools they need to thrive in the years to come,” says Justin Newell, CEO of INFORM North America.
Key Takeaways:
According to INFORM, 2025 will be the year in which the targeted use of artificial intelligence to optimize business processes gains significant momentum. Recent studies by renowned analysts such as Gartner support this view. We are on the cusp of a transformation that goes far beyond the simple use of AI-powered chatbots in customer support. Companies will strategically integrate AI into mission-critical processes, such as logistics or manufacturing, to improve quality control and optimize workflows. This is where the true, yet untapped potential of business AI applications, lies. A key term here is Decision Intelligence. AI technologies for optimizing business processes enable faster, more accurate decision-making at the operational and tactical levels. These tools empower users to operate more cost-effectively, efficiently, and more effectively from a workforce management perspective.