Discount Freight under Investigation over Vanishing Valuables

Scores of customers who paid for a door-to-door worldwide delivery service never saw their possessions again

The Sydney Morning Herald

Sept. 21, 2015—An Australian international shipping firm is under investigation after gaining an unwanted tag for continually losing people's prized possessions.

Discount Freight claims to offer the "best prices" and "best quality freight services" between Australia and "190 countries."

But Fairfax Media has found that, for more than 10 years, the firm has been playing cat and mouse with scores of irate customers, many of whom paid for a "door-to-door" worldwide delivery service—and never saw their possessions again. In other instances, the firm has taken payments for services, then failed to collect the items.

NSW Civil and Administrative Tribunal records confirm there have been 33 actions against Discount Freight, the majority of which related to consignments, big and small, that vanished. While the company has been ordered to pay thousands of dollars in refunds and compensation fees, many complainants wrote off losses because, based overseas, the orders became too difficult to pursue.

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