Servigistics takes Avaya's Service Business to the Next Level

With minimal Avaya IT support resources, the company has been able to dramatically improve the customer service levels while reducing inventory and avoiding service parts repair costs.

Avaya has been recognized by industry analysts and professional associations for running one of the world's most efficient service parts operations and delivering first-time fill rates of greater than 95% across its expansive network comprised of over 2,000 stocking locations around the world. These impressive results were achieved with the help of Servigistics Strategic Service Management solutions, which enabled the company to dramatically improve service part availability and customer satisfaction, while reducing service parts inventory from $250 million to about $160 million, a drop of 36%.

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