By 2028, 25% of all logistics key performance indicator (KPI) reporting will be powered by generative AI (GenAI), according to Gartner, Inc.
“GenAI presents an opportunity for logistics leaders to uncover additional insights from logistics data and drive operational efficiency,” says Carly West, senior director analyst in Gartner’s Supply Chain practice. “KPI reporting is a challenging area for many organizations, and it is ripe for exploration with GenAI to uncover valuable findings from logistics data at a greater speed.”
Key takeaways:
- According to a Gartner survey of 127 supply chain leaders, the shift toward leveraging GenAI in supply chain and logistics is underway with half of leaders surveyed planning to implement GenAI in the next 12 months, with an additional 14% already in the implementation stage.
- GenAI’s ability to use natural language processing to query and display KPIs enables logistics leaders to quickly summarize multiple data sources to draft scorecards, while enabling prompts to present and explain results, conduct root cause analysis and analyze supplier data to evaluate performance.
“The ability to gather and consolidate different data sources will remove obstacles that logistics leaders currently run into,” adds West. “Moreover, the ability to understand where challenges are occurring in real time will enable faster corrective action to improve logistics performance, in turn driving operational and financial results.”
