The Art of Building a World Class Team

It takes more than process and technology to create a vibrant, innovative, integrated supply chain team


I have been positively influenced by the writings of Peter Drucker and John Wooden, and have been mentored for the last seven years by Richard Muther, “the Drucker of industrial engineering.” Also, as a member of large enterprises such as Coca Cola, PepsiCo, and Anheuser Busch InBev, I have had the opportunity to observe great leaders, to recognize what works and what doesn’t, and to build and lead supply chain teams. Based on these experiences, I believe there are three key components of a world-class supply chain team: People, Purpose, and Partnership. These three “P”components drive a fourth: Performance.

People

Although supply chain management is considered to be primarily about processes and technology, people and their interactions actually are more important to effective supply chain management. In a supply chain team there are two key players: the associate and the team leader.

The role of the associate is to discern: envision what to do; devise: undertake a systematic approach to identifying solutions; and decide: determine and align what is best holistically from several alternatives. The role of an associate is akin to that of an air traffic controller. He/she has to keep tabs on 50 flights in the air but, at the same time, must focus on the one key flight that requires his/her attention to safely land. While technical expertise is a vital prerequisite, it is the associate’s emotional intelligence and soft skills that create business value. Based on my experience, a successful team associate effectively displays the i14 qualities:  

                     i.            Integrity—core who you are

 

                   ii.            Ingenuity—visionary who thinks beyond today

 

                 iii.            Intrapreneurial—thinks like an owner and focuses on being a problem finder

 

                 iv.            Intuitive—­presciently attuned and flexible, anticipates needs/problems

 

                   v.            Insightful—ability to identify distinct patterns logically and systematically

 

                 vi.            Inspire—mobilizes/motivates others to achieve shared goals

 

               vii.            Integrative—unifies through active listening and leveraging informal relationships

 

             viii.            Intelligent—balances analytical thinking with emotional intelligence

 

                 ix.            Improviser—adapts to changing circumstances and devises alternate solutions

 

                   x.            Inclusive—thinks beyond him/herself and keeps everyone on the same page

 

                 xi.            Influential—persuasive in aligning stakeholders at all levels

 

               xii.            Irrepressible—demonstrates exuberance and resilience, and acts with confidence and persistence

 

             xiii.            Insatiable—develops “mindware” by displaying intellectual curiosity and is a continuous learner

 

             xiv.            Impact—delivers sustainable, meaningful value to the organization

 

The role of the team leader is first to build the team and then establish and maintain a team culture that maximizes individual development while enabling organizational growth.

When building the team, the leader should:

This content continues onto the next page...
  • Enhance Your Experience.

    When you register for SDCExec.com you stay connected to the pulse of the industry by signing up for topic-based e-newsletters and information. Registering also allows you to quickly comment on content and request more infomation.

Already have an account? Click here to Log in.

Enhance Your Experience.

When you register for SDCExec.com you stay connected to the pulse of the industry by signing up for topic-based e-newsletters and information. Registering also allows you to quickly comment on content and request more infomation.

OR

Complete the registration form.

Required
Required
Required
Required
Required
Required
Required
Required
Required
Required
Required