The Last Mile is the Longest Mile

Best practices for optimizing last mile pick up and delivery operations


Once all the factors detailed above have been considered, a company should develop a well-engineered plan to meet their delivery needs. Using detailed reports and business analysis tools, an organization can review its delivery history and assess activities by driver, area customer or any other group to improve planning, deployment and management of its resources.

With an engineered plan in place, organizations can assess planned versus actual load, drive and service times to increase driver productivity and accountability; measure on-time delivery percentages; and determine where schedule and process adjustments can be made to ensure customer requirements are met economically. When businesses measure their operations against engineered standards, they can implement changes to increase asset utilization, improve profitability and ensure appropriate levels of customer service.

Where the Rubber Meets the Road

Implementing technology to help with the management of the delivery process is an important step for any business looking to optimize its delivery systems and differentiate their service. But for those that are serious about positioning for success, the real rewards can be seen when a solid foundation of operational practices is implemented and technology is used to support the achievement of these practices.

While the concept of establishing best practices may sound complex, it does not have to be a lengthy or difficult process. In fact, a company can identify and apply best practices within 45 to 60 days. In order to ensure that these best practices can be achieved, organizations need to choose technology that can support them by being flexible enough to work within their business requirements, easy to implement and easy to use. When best practices become an integral component of an organization's delivery operations, the rewards are clearly visible within a very short period of time.

About the Author: Alex Walker is CEO of Cube Route (www.cuberoute.com). He has more than 10 years of C-level experience guiding the operations for early stage as well as mature private and public software, services and manufacturing businesses.

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