DB Schenker introduced an exclusive onboard courier (OBC) service, which provides a swift and reliable express air transport to and from any geography in the world.
“With our new OBC service, we are taking air freight to new heights. Whether urgent automotive parts need to be shipped from Germany to China to prevent a line stoppage, or a medical device from Canada is instantly needed in a hospital in South Africa; we are now able to take care of any unforeseeable and very short-term requirements of our customers. Through the new white glove service, we address new market opportunities for us as a global logistics solution provider,” says Thorsten Meincke, global board member for air and ocean freight, DB Schenker.
“We understand that every shipment is unique. As a fully integrated logistics service provider, we want to be problem solvers for our customers. Sometimes the high value of an item is not related to its purchase price but rather to the costs adding up for every minute the item is not available. While we have already taken care of individual OBC customer requests in the past, we are now rolling out a standardized product offering across all continents,” adds Stefan Pargfrieder, VP global air freight strategy and development, DB Schenker.
Key takeaways:
- The OBC service addresses customers in need of urgent courier service solutions for small and high-value shipments. The launch of the new air freight product expands DB Schenker’s growing portfolio of white glove service solutions.
- After an initial trial period, DB Schenker set up an OBC service team that operates from three different continents to guarantee a 24/7 availability for OBC requests. Customers receive a quote within minutes at any time. A courier person is dispatched at short notice to personally accompany the cargo item(s) as a passenger on a commercial flight to minimize the risk of loss or damage and to ensure the shortest transit time.
- The new express service is characterized by a rapid response time, and includes insurance coverage and customs clearance, if required.
