Warp Launches Pickup Grace to Eliminate Hidden Costs of Missed LTL Pickups

Warp launched Pickup Grace, a new service that provides a little human grace. 

“When a pickup fails with a traditional LTL carrier, you're stuck with fees, delays, and zero answers,” says Troy Lester, co-founder and chief revenue officer at Warp. “Pickup Grace is our way of saying: that’s not good enough. We believe your team deserves a fair chance to succeed on the first try.”

Key takeaways:

• Drivers wait for at least 30 minutes at pickup — not 10 minutes, not zero.
• If the freight isn’t immediately ready, Warp calls the facility contact listed on the BOL or order.
• If more time is needed, Warp offers an additional grace period to get freight delivered — no auto-fails, no blame, no ghosting.

·      This service is now standard for all LTL shipments booked through Warp.

“Pickup Grace is a direct response to how LTL carriers operate today, indifferent, transactional, and deadline-driven to a fault,” says Daniel Sokolovsky, CEO of Warp. “We don’t just show up. We make sure the pickup actually happens, even if that means we wait.”