Outrider launched what is said to be the industry's first enterprise-class support services designed to maximize the performance and uptime of driverless yard operations.
"Robots are very good at completing repetitive, manual tasks in inhospitable environments like logistics yards," says Bob Hall, chief operating officer at Outrider. "Humans are good at solving edge cases. Our cost-effective support model embraces these strengths while simultaneously enabling our robots to learn how to handle increasingly difficult situations."
Key takeaways:
· Outrider support services combine self-reliant, autonomous capabilities with technical support, facilitating the adoption of the technology, including locating misplaced trailers or searching for open parking spots.
· In addition, the support system automatically notifies site personnel if any human assistance is needed, such as clearing parking spots and dock spots blocked by debris, closing dock doors for safe undocking, or performing preventative maintenance.
· It also includes self-diagnostic capabilities that monitor the overall health of autonomous electric vehicles, such as charge levels, vehicle usage, and the number of trailer or container moves between maintenance periods, which dramatically exceeds traditional yard truck telematics.
· If the support system encounters issues it cannot address on its own or with the assistance of site personnel, Outrider technical support remains on standby. Technical support is provided by trained specialists in autonomous systems and yard operations. These specialists use the support system's advanced diagnostic tools to remotely monitor, isolate, troubleshoot, and resolve issues. The information gathered through these technical support services is used to further enhance and train the AI-enabled system.
