3 Things Your TMS is Not Telling You

Data is king. As a logistics and supply chain professional, you know the importance of data collection. Now you have it, but what to do with it?

Matthew T Rader 1144631 Unsplash
Photo by @Matthew_T_Rader on Unsplash

Editor’s Note: The following article is brought to you by RateLinx in partnership with the Supply Chain Network. 

Traditional enterprise transportation management systems (TMS) have been in the market for decades. These platforms are designed with the purposeful, and laudable, objective of giving shippers the tools, processes and functionality to efficiently manage the full transportation cyclefrom bid to acceptance, to rate management, through shipment planning, tendering, execution, tracking, invoicing, audit and pay, and analytics. These systems strive to bring organization, structure and visibility to the complex process of moving goods from dozens or even hundreds of locations, with just as many, if not more, logistics capacity providers, across truck, air, rail and ocean.

Adoption of an enterprise TMS is an IT-intensive process requiring dedicated integration and implementation resources on both the buyer’s and the vendor’s end. In the best cases, full deployment and operation might take six months; often the start-up process can take a year or more for a large organization.  

At the end of this journey, the TMS user often discovers three things:

1. The data you need is not available in your TMS.

Your supply chain has changed over time. Changes to your business model, supply chain structure, how your customers buy, where and how you source, make and stage goods all affect your systems. As a result, your TMS no longer aligns with the original business objectives for which it was designed or implemented and requires add-ons or workarounds to obtain what the organization needs. Your TMS use-case was based on needs that have dramatically evolved, or no longer exist. New or modified data sources don't fit neatly into your existing system and are not available.

2. The TMS is constraining your efficiency.

The cost savings or operating efficiencies originally projected have not materialized. In some cases, the organization is spending more in some areas of logistics and transportation than before. The business rules or management processes adopted in conjunction with the TMS implementation are less efficient than before, actually costing the organization more money. Perhaps the implementation process across all locations has taken longer than expected, and adoption is not complete. To keep your TMS up to date, it may require manual processes burdened by multiple external systems, causing delays in updating your data and, in turn, your decision making.

3. Your TMS isn’t providing the complete picture.

Because you don't have the data you need, the promised analytics are either unavailable, insufficient, inaccurate or late. The data you require to improve your efficiency is not available through current sources. If you have data, it is likely uncleansed, unstructured and unstandardized, or your TMS is incapable of ingesting, processing and reporting it. Maybe you’ve created a data lake and are now drowning in data but starving for intelligence. What analytics you do have are historical, and by the time you identify a problem or issue, it’s too late. The money is already out the door, the marketplace has changed, or my processes have not kept up, and you must deal with new problems.

Your TMS has value but not the answer.

That’s not to say that traditional TMS platforms don’t have value. They do, but the dynamic nature of the transportation market is changing—the macroeconomic influences of e-commerce, changing buying patterns, shippers ordering in smaller more frequent lots, mass customization, staging goods closer to the end-consumer, and the demand for faster and faster delivery. All of these business realities argue for a fresh approach to the planning, acquisition, execution and measurement of transportation servicesand the tools for doing so.

The solution is in your data.

Maybe it’s time to flip the script, think and act differently about how to define a transportation problem and what constitutes a solution. It starts with truly understanding the data you havefrom your internal systems and processes, your TMS, and your transportation providersand transforming that into real-time, trusted, accurate intelligence that can be acted upon with speed and confidence to resolve issues as soon as possible.

It’s not about automating freight orders, auditing and invoice payment. Nor is it about bidding tools, price negotiations, squeezing the carrier, tendering practices, or arguing over an accessorial. All of those tactics have value and a place.

Instead, step back and examine transportation operations less defined by the expectations of your TMS and more focused on the desired end state and where data, platforms and processes can be fixed or supplemented with other tools and resources to achieve measurable improvement—in weeks, not months or years

Ultimately, the goal is to transform your shipping datahow it’s collected, assessed, validated, verified and managedand then integrate that trusted and complete data into your core business processes in a way that turns transportation into a proactive strategic benefit, instead of a reactive, disappointing cost center.

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