American Airlines Cargo announced enhancements to its ExpediteTC product, a comprehensive cold chain solution designed to meet safe, reliable transportation of temperature-sensitive pharmaceuticals, biologics and life sciences shipments.
“Our customers trust us with shipments that change lives,” says Greg Schwendinger, president of American Airlines Cargo. “ExpediteTC°℠ reflects our commitment to delivering these vital products with precision and care. We’ve invested in infrastructure, technology and partnerships to ensure the highest standards of cold chain logistics.”
Key takeaways:
· Enhanced capabilities entail extending 24/7 live tracking and monitoring to include shipments transported in active temperature-controlled units. This expansion ensures that the most sensitive cargo receives continuous oversight throughout its journey. In the event of irregular flight operations or other disruptions, the control tower proactively intervenes to uphold the delivery commitment made at the time of booking, ensuring shipments arrive on time and in optimal condition.
· Also new is online booking for passive shipments cooled by dry ice or gel packs. This enhancement offers customers an improved customer experience through self-service.
“Our goal is to be the most trusted airline in life sciences transportation,” says Eric Mathieu, head of American Airlines Cargo Customer Experience. “ExpediteTC°℠ is built on collaboration, innovation and a relentless focus on quality. We’re proud to offer solutions that meet the highest industry standards and exceed customer expectations.”
