Digital Efficiency Consulting Group (DECG) introduced a structured workflow diagnostic framework designed to help companies identify hidden operational friction that slows execution, increases cost, and limits performance.
“Many leadership teams attempt to solve operational problems by introducing new tools or restructuring teams before they fully understand how work actually moves through the business,” says founder David Carneal. “When you follow the real path of work, you often discover that the biggest constraints are not visible on the organizational chart or in documented procedures. They develop gradually through everyday operational decisions.”
Digital Efficiency Consulting Group (DECG)
Key takeaways:
· The new framework is built around three integrated components designed to give companies a clear picture of where workflows break down and a structured path for fixing them:
The FLOW Diagnostic Process: Maps how work actually travels through a company from initiation to completion, following the real movement of work across departments rather than relying on documented procedures.
The WF5 Workflow Drag Model: Classifies common sources of friction including approval bottlenecks, cross-team handoffs, duplicated tasks, technology limitations, and visibility gaps.
Creative Problem Solving (CPS) Integration: Draws on established CPS elements to develop practical, targeted improvements once friction is categorized.
