Optimize the Bottom Line

Servigistics unveils new support chain solution

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Atlanta  June 18, 2002  Servigistics Inc., a provider of supply chain planning and forecasting software for service parts, unveiled its next-generation support chain solution, which optimizes service inventories and provides new strategic and tactical decision-making capabilities.

Available now, Servigistics 7.0 expands on the solution's ability to plan entire global service networks from one application. Some of the new product functionality includes expanded global features, analytical business measurement monitoring and multi-echelon optimization.

The optimization of service parts within an enterprise has moved from a low-value back-office function for inventory management to a strategic business requirement for customer retention and overall cost management, said Karen Peterson, vice president and research director of supply chain management at Gartner Group. To achieve competitive advantage, enterprises should deploy service parts solutions now.

According to Servigistics, the new module enables organizations to measure success against business objectives. Providing a tool to thoroughly evaluate planning activities, the software allows organizations to track, compare, and rank current and historical performance by company, planner, location or part. Executives can simulate various support chain strategies and measure the effectiveness of those they decide to implement.

Since first deploying Servigistics after a three-month implementation last year, we've seen a 26 percent gross service parts inventory reduction, said Jim Tennessen, manager of logistics and site engineering at Cray Inc.

In addition, Servigistics reported that early customer testing has demonstrated the new multi-echelon optimization feature can produce further inventory reductions by as much as 25 percent.

As a global solution for service parts, Servigistics 7.0 delivers companies a complete picture of their service organization from one application, said Mike Landry, president and CEO at Servigistics. Our support chain optimization solution is ideal for multinational companies such as EMC and IKON Office Solutions that require real-time visibility and monitoring of their service operations on a localized or worldwide scale. Our customers are achieving better results by focusing on the entire support chain rather than individual pieces of the puzzle.

Other new features of Servigistics 7.0 include support for all operating systems and segmented autopilot capabilities.