Optimizing the Service Supply Chain at Rockwell Collins

Aerospace electronics company turns to service planning and optimization software from MCA Solutions

Aerospace electronics company turns to service planning and optimization software from MCA Solutions

Philadelphia  March 16, 2005  Aerospace electronics company Rockwell Collins has turned to MCA Solutions to fully optimize its global service parts network and handle the company's complex service scenarios.

Rockwell Collins provides aviation electronic and communication solutions for government and commercial customers. As the market increasingly demands "total service solutions," and as Rockwell Collins' service offering grows more complex, the company realized it needed a solution that could optimize inventory across more than 60 service centers supporting governments, aircraft manufacturers and 400 airlines across the globe.

A comprehensive evaluation determined that MCA Solutions' Service Planning & Optimization (SPO) software suite was the right solution for handling Rockwell Collins' requirements for multi-echelon, multi-indenture availability-based planning and rapid evaluation of service scenarios. In addition, MCA Solutions' recent SAP certification will help ensure integration with Rockwell Collins' existing SAP transaction system.

MCA said that its SPO suite can quickly determine the best way to service customers, even when there are various supply networks, service level agreements (two-hour, four-hour, same day), variations in costs and lead times, and different supply sources. The solution can be deployed in as little as eight to 10 weeks, according to the solution provider.

This win builds on MCA Solutions' existing aerospace customer base, which includes The Boeing Company and Lockheed Martin, furthering the company's foothold in the commercial and government markets for a range of support agreements, including performance-based logistics (PBL) contracts.

"There's an immense need, especially in aerospace and defense, for reliable products that guarantee uninterrupted performance," said Bob Salvucci, president and CEO of MCA Solutions. "Our solution helps companies like Rockwell Collins achieve the highest level of customer service, while quickly reducing inventory, maximizing availability and driving new service revenue."

Additional Articles of Interest

For more information on solutions for the service and support chain, see the articles "In the Field and All Grown Up," the Net Best Thing column in the June/July 2002 issue of iSource Business (now Supply & Demand Chain Executive), and "Time to Prove It," the Net Best Thing column in the April/May 2003 issue of the magazine.

For best practices in service parts management, see the SDCExec.com article "Three Keys to Successful Service Parts Management."

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