Automaker's finance and insurance branch first targets Siebel UAN integration with legacy mainframe apps
Palo Alto, CA — November 11, 2003 — Toyota Financial Services, the finance and insurance brand for Toyota in the United States, has tapped solution provider TIBCO for the company's enterprise integration platform.
For its first implementation using the TIBCO solution, Toyota is set to integrate Siebel UAN with legacy mainframe applications to improve customer service across call centers.
"We needed to have real-time access to customer data so our service representatives can easily access important customer information and deliver extraordinary service," says Shaun Coyne, vice president and chief information officer for Toyota Financial Services.
TIBCO said that, through better use of customer data, Toyota Financial Services will be able to offer better initial service and eventually build upon its core product offerings by offering other automotive-related financial services.
Coyne said that the combination of the TIBCO platform and UAN pre-packaged processes should help the company realize a better time-to-value on its customer relationship management (CRM) applications while being able to deliver an improved suite of financial services to its customers.
The solution provider added that the Toyota win is its first since TIBCO's reentry into this market just a month ago.
Palo Alto, CA — November 11, 2003 — Toyota Financial Services, the finance and insurance brand for Toyota in the United States, has tapped solution provider TIBCO for the company's enterprise integration platform.
For its first implementation using the TIBCO solution, Toyota is set to integrate Siebel UAN with legacy mainframe applications to improve customer service across call centers.
"We needed to have real-time access to customer data so our service representatives can easily access important customer information and deliver extraordinary service," says Shaun Coyne, vice president and chief information officer for Toyota Financial Services.
TIBCO said that, through better use of customer data, Toyota Financial Services will be able to offer better initial service and eventually build upon its core product offerings by offering other automotive-related financial services.
Coyne said that the combination of the TIBCO platform and UAN pre-packaged processes should help the company realize a better time-to-value on its customer relationship management (CRM) applications while being able to deliver an improved suite of financial services to its customers.
The solution provider added that the Toyota win is its first since TIBCO's reentry into this market just a month ago.
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