Tom EnrightTom Enright is VP analyst at Gartner Supply Chain Practice.From the AuthorSourcing SolutionsManaging Retail Returns Requires a Balanced ApproachGartner Inc.By understanding why returns are happening and taking responsibility for volumes, retailers can put in place corrective actions that address the impact returns have on retail’s traditional linear, go-to-market-oriented supply chain.Page 1 of 1
