SOTI announced enhancements to the SOTI ONE Platform to streamline challenges associated with mobile device downtime and unreliable technology in transportation and logistics (T&L) operations.
“Delivery speed and accuracy suffer when devices go down,” says Shash Anand, SVP of product strategy at SOTI. “Our latest updates are designed to maximize uptime, streamline device usability and provide T&L organizations with the real-time control they need to keep workflows running smoothly.”
Key takeaways:
· According to SOTI’s 2024 T&L industry report, The Road Ahead: Driving Digital Transformation in T&L, mobile device or app downtime causes logistics drivers to lose an average of 12 hours per month and forces 35% to work overtime to stay on schedule. Additionally, approximately one in three drivers miss their targets because of device challenges and 29% spend more than half of a working day resolving delivery issues. Nearly half (48%) of all T&L workers said that complications with mobile devices resulted in increased stress levels.
- IT teams can leverage an intuitively guided and efficient drag-and-drop design system to quickly create custom tailored role-based device experiences that restrict frontline worker access to only the essential apps and tools that they need. The integrated authentication enhances frontline productivity and security with fast and convenient device access by using QR codes or NFC tags to speed up shift changes and device handovers. Real-time condition monitoring provides immediate security to lockdown device access even further, such as when a device is detected to be outside of its prescribed geofence. IT professionals also gain real-time visibility into device usage via powerful analytics which yield insights that can be used to identify inefficiencies and optimize workflows.
- Stella, the AI-powered assistant, enables IT administrators to troubleshoot and easily access key information about their device fleet through simple conversations and voice commands. This reduces time-to-resolution, freeing up limited and costly IT resources. AI-powered assistants operate 24/7 and improve productivity while minimizing downtime by providing IT administrators with immediate support to ensure end users receive help whenever they need it.
- IT teams can now benefit from the advanced diagnostic tools of SOTI XSight directly within ServiceNow. This provides access to vital tools like remote control, screen recording, live chat, obtain device snapshots, retrieve debug log files and screen annotation for accelerated IT response times and reduced device-related downtime in the field.
- SOTI XSight empowers organizations to protect and manage their devices with accurate, timely tracking data that maximizes recovery while minimizing costs. Proactive alerts notify users and IT administrators when devices are at risk, helping prevent loss before it occurs. Built-in guidance tools then enable fast, efficient recovery by leveraging nearby devices to locate the missing device. With a powerful analytics dashboard, IT administrators also gain valuable insights into the overall health and performance of their devices.
“T&L organizations can’t afford delays when every hour matters,” Anand says. “That’s why SOTI MobiControl XS delivers the intelligence to prevent downtime, improve efficiency and keep deliveries on track – ensuring workers complete their job on time and efficiently. By giving teams reliable access to information and seamless communication, we help strengthen the entire supply chain.”
