ABB Robotics Has Chosen Valtech to Redefine its Digital Commerce Platform

Valtech announces a partnership with ABB Robotics to create a digital platform designed to enhance operational efficiency, increase lead quality and boost customer satisfaction.

This new platform will enable users to seamlessly find, order, manage and troubleshoot ABB Robotics' products and solutions throughout the customer journey and lifecycle. The portal will use AI search to improve product discovery and provide customers and prospects with an intuitive and personalized experience. In addition to the commerce engine, the platform will integrate several advanced features including a Customer Portal, Customer Identity and Access Management, Installed Base Information and Product Information Management.

"We are thrilled to partner with ABB Robotics on this transformative project," says Markus Cansever, managing director DACH at Valtech. "The new Robotics One portal is set to transform customer engagement through advanced digital solutions. This collaboration represents a significant advancement in improving the customer experience and establishing new benchmarks in the manufacturing industry."

 Key Takeaways:

• The personalized and user-friendly portal is designed not only to boost sales with existing customers, but above all to enhance convenience and drive higher customer satisfaction. The platform will reduce costs by streamlining processes and will play a crucial role in data analysis, refining marketing strategies, and exploring new business models, leading to innovation and increased brand awareness that will attract new customers.