Loop launches Order Tracking by Loop, a new solution that allows merchants to create custom tracking pages for their customers that best reflect their brand, further building consumer trust and transparency. Loop’s new offering will also provide personalized product recommendations to customers, taking order status checks a step further and converting them into revenue. Loop is offering Order Tracking for free through peak season for any brands using their returns solution.
“The addition of Order Tracking to Loop’s post-purchase solution marks our commitment to boosting merchants' operational efficiency and enhancing customer experience,” says Michael Paulson, chief product officer at Loop. “It’s an easy-to-use solution that both merchants and shoppers will love, helping merchants improve performance and repeat purchases while increasing consumers’ confidence through personalization.”
Key Takeaways:
- With Order Tracking by Loop, brands can optimize operations through their entire post-purchase experience – and that starts with the initial order. Surveys show that shoppers check their order-tracking status an average of 2.8 times per order, and even more so with younger generations. Ensuring brands are clearly represented across the entire tracking experience reassures consumers that what they’re seeing is credible, keeping the brand top of mind throughout the shopping journey from fulfillment to delivery, and even extending into the returns interface.
