SAP has expanded its Joule Assistants to enable autonomous supply chain management, allowing organizations to automate complex tasks across finance, HR, procurement and supply chain operations. The technology, deployed with 110,000 employees, delivers 20% productivity gains by using business context from SAP's Knowledge Graph to execute work directly within established workflows.
- 110,000 employees currently use Joule Work, with organizations experiencing 20% productivity gains in finance, HR and procurement
- Joule Assistants execute operational work directly within business workflows using established data, authorizations and audit trails with customer-controlled autonomy levels
- International Trade Assistant reduces trade classification effort by up to 50% in early deployments
- Agent2Agent protocol enables Joule to connect with third-party AI systems while maintaining governed business context
- Joule Studio offers 70+ AI models supporting no-code to pro-code workflows for building and extending skills
To execute on its vision for the autonomous supply chain management domain, SAP expanded the capabilities of the Joule Assistants for critical supply chain tasks.
"This is a breakthrough moment for business AI," says Christian Klein, CEO of SAP SE. "The autonomous enterprise has arrived. With Joule and SAP Autonomous Suite, built on SAP Business AI Platform, we're helping organizations like Novartis, Nestlé and PwC connect intelligence across every function to deliver trusted business outcomes."
Key takeaways:
· Grounded in business context from SAP Knowledge Graph, which maps more than 7 million data fields, Joule Work is already live with 110,000 employees, with the company seeing 20% productivity gains across finance, HR and procurement.
· Joule Assistants execute operational work directly within business workflows, using established data, authorizations and audit trails. Customers control the level of autonomy.
· Through the Agent2Agent protocol, Joule can connect with third-party AI and agents, bringing governed business context into broader AI workflows.
· In finance, controllers can automate revenue recognition, disclosures and trade compliance, with early deployments of the International Trade Assistant reducing trade classification effort by up to 50%.
· In supply chain, planners can turn multi-hour disruptions into one-click resolutions across planning, manufacturing and logistics.
· In HR, leaders can determine the best way to close workforce gaps, while employees can make smarter benefits choices tailored to their needs.
· In procurement, decision makers can identify savings opportunities against peer benchmarks and manage the full contingent workforce lifecycle.
· In customer experience, organizations can turn customer engagement into sales opportunities with AI-powered campaigns, quoting and customer workflows.
· Across industries, SAP is collaborating with customers to apply AI to specialized industry processes, helping organizations in manufacturing, retail, commodity trading and asset-intensive industries improve decision-making, automate routine actions and build more resilient operations.
· With Joule Studio, business users and developers can build and extend skills and agents from no-code to pro-code workflows, choosing from more than 70 AI models.
