Canals launched new offerings designed to create an end-to-end operating AI across sales, customer service, accounting, purchasing, and receiving.
“In wholesale distribution, winning business has always come down to operational execution —how quickly and accurately distributors can respond across thousands of daily interactions to deliver outstanding customer service,” says Michael Delgado, co-founder and CEO of Canals. “What’s changing now is the ability to automate the tedious, repetitive parts of that execution end-to-end. From sales to purchasing to accounting, every team can move quickly to keep orders flowing and customers coming back.”
Key takeaways:
· With this suite of solutions, Canals expands automation to handle all types of inquiries and the cross-company workflows that enable accurate and timely answers.
AI PO-to-receipt tracking keeps ERPs updated with the latest ship dates and quantities from suppliers by automatically reading and uploading PO acknowledgements, advance ship notices, and packing slips, or integrating directly with vendor APIs.
AI accounts receivable accelerates cash application by automatically matching payments to invoices, auto-applying all matches, and flagging short pays and other mismatches with likely reasons.
AI inquiry handling generates suggested responses to customer questions about order status, products, and billing/account issues by identifying what’s asked and automatically pulling relevant context from ERPs and other sources.
Ask Canals chatbot provides instant, cited answers to questions about product information, availability, specifications, policies, and more, reducing time spent searching for information across sources and reliance on experienced employees.
Live voice brings AI-powered order entry to spoken interactions by transcribing the audio and converting it into structured line items in real-time.
