Pioneering organizations are continuing to automate, abstract and outsource business processes to cloud, security and data in an environment of extreme uncertainty, according to a Deloitte survey.
In fact, by working smarter, organizations can shift their focus to driving innovation.
“Today’s leaders face enormous challenges in planning for the future amid extreme uncertainty brought about by the COVID-19 crisis. In parallel, AI, cloud, data, robotics and other technological advances are changing the way we live, learn and do business at a rate unprecedented in human history. By examining the lessons learned in the past and applying advanced technology to solve for the problems of today, organizations will be able to engineer a better future,” says Mike Bechtel, chief futurist and managing director, Deloitte Consulting LLP.
- Future-forward IT organizations are modernizing the “IT back office,” moving away from humans reacting to tickets and assignments to a proactive model of self-service and engineered automation.
- Cyber AI can be a force multiplier, enabling security teams not only to respond faster than cyber attackers can move, but also to anticipate these moves and act in advance.
- Cloud and software vendors now offer vertical-specific solutions that modernize legacy processes and jump start innovation.
- Blockchain and other distributed ledger technology platforms are fundamentally changing the nature of doing business across organizational boundaries and helping many companies reimagine how they make and manage tangible and digital assets.
“In responding to COVID-19, CIOs, CTOs and IT leaders have challenged the status quo and proved how much can be achieved when impediments to productivity are removed. With these initial learnings, IT must advance the future with next-generation technologies and revenue streams and improve processes internally to empower technology talent to solve higher-value problems,” says Scott Buchholz, emerging technology research managing director and government and public services CTO, Deloitte Consulting LLP.