
Cleo released Cleo Retailer Relationship Manager, an early warning system designed to strengthen supplier-retailer relationships by ensuring suppliers have the real-time actionable intelligence they need to better uphold commitments made to their most essential customers.
“Every company’s success depends on the trust underpinning their ecosystem relationships,” says Mahesh Rajasekharan, Cleo president and CEO, “When supply chain commitments are upheld, the trust in a given relationship grows stronger. With Cleo’s Retailer Relationship Manager -- the first of many Ecosystem Relationship Management solutions from Cleo – suppliers can not only take control over their retailer commitments with proactive warnings but gain a layer of centralized insight and supply chain intelligence to instantly assess the health of key relationships. This is profoundly different from how many supplier-retailer relationships are managed today."
Key takeaways:
- Retailer Relationship Manager leverages supply chain data to provide suppliers, shippers, carriers, and other B2B supply chain players enhanced visibility into and elevated control over important trading partner commitments, such as on-time inventory updates, accurate invoicing, and timely order acknowledgements.
- Cleo’s Retailer Relationship Manager captures and evaluates real-time situational data, looks for anomalies, surfaces risk signals, and then delivers contextualized information organizations can use to take immediate corrective action – before problems occur. Suppliers can then expect to improve margins from reduced penalties and fewer chargebacks; improve on days sales outstanding (DSO) metrics through timely invoicing; and boost revenue through seamless order capture and on-time order delivery.