BOSTON, MA January 16, 2001 A report released today by technology market consulting and research organization Aberdeen Group states that the Professional Services Automation (PSA) market revenue will reach $3 billion by 2004. PSA solutions optimize employee productivity and staff utilization, reduce personnel turnover and increase customer satisfaction through enhanced resource management.
The e-world requires that services-based organizations work to become more mobile, efficient and profitable, says report author David Hofferberth. Service organizations must create their own services supply chain, with closer ties to customers and other partners, to increase profitability and efficiency.
PSA enables services organizations to more efficiently plan, sell, deliver and support services by leveraging an innate knowledge of project logistics and deliverables. PSA is a foundation technology that enables other enterprise solutions such as Customer Relationship Management, Enterprise Resource Planning and Human Resources to work together from a common database.
The report, entitled Professional Services Automation: Integrated Solutions Optimize Services Supply Chain Performance and Increase Profitability, describes PSA business drivers; analyzes overall market trends and technology solutions that can maximize organizational efficiencies; and profiles 21 suppliers.
Profiled suppliers are Account4.com; Augeo Software; AXS-One Inc.; BigDog Solutions; BST; Business Engine Software Corporation; Changepoint Corporation; Deltek Systems; Evolve Software; Niku Corporation; Novient; OpenAir.com; Optimize Solutions; Opus360 Corporation; Oracle Corporation; Paradigm Software Technologies, Inc.; PeopleSoft; PlanView, Inc.; Portera; QuickArrow; and SharpOWL.
For more information about Professional Services Automation: Integrated Solutions Optimize Services Supply Chain Performance and Increase Profitability, visit www.aberdeen.com or call (800) 577-7891.