A Wireless Cry for Help

MobileSys, Remedy wireless-enable help-desk applications

Mountain View, CA  July 16, 2001  Global wireless infrastructure provider MobileSys and Remedy, a provider of information technology service management and customer relationship management (CRM) solutions, announced a technology alliance to provide joint customers with global two-way wireless alerts and message delivery for help-desk applications.

The new partners say that their alliance will help customers incorporate two-way messaging into their help-desk platforms, allowing for global delivery and interaction with remote devices, increased productivity of field forces and improved response time to customers' technology inquiries.

MobileSys and Remedy currently share more than 20 common customers, including EDS, Enron, Compaq, Levi Strauss, Lockheed Martin and Merrill Lynch.

MobileSys has integrated its MX messaging platform into the Remedy Action Request System. The combined solution enables help desk agents to communicate with remote service personnel through real-time wireless alerts over a global network.

The companies' customers will be able to integrate mission-critical wireless capabilities into their current help desk platforms, allowing two-way messaging functionality on a global landscape.

"Help desks need to deliver time-sensitive, mission-critical information, and MobileSys allows us to send valuable, actionable data," said Gary Oliver, vice president and general manager of information technology service management for Remedy.