We've Got the Remedy

Remedy goes wireless with RIM BlackBerry

Mountain View, CA  August 14, 2001  Remedy Corp. has developed a utility, available free, that enables Global 2000 IT managers to offer wireless access to corporate data via RIM BlackBerry devices. Customers can access business-critical information stored in Remedy's Action Request System (AR System) applications via BlackBerry devices and therefore stay connected to the office.

This unsupported utility complements the Remedy Wireless product, the current version of which allows customers to access Remedy's AR System applications from Wireless Access Protocol (WAP)-enabled phones. Later this year, Remedy plans to offer access to AR System applications via handheld devices, including the RIM BlackBerry device.

The ability to access important data via industry leading e-business tools such as BlackBerry devices enables employees to send and receive time-sensitive information from any location and at any time of the day. Because Remedy's AR System is scalable and adaptable, minimal customization is required to create the wireless application.

"Our customers need round-the-clock access to critical business information," said Craig McDonogh, director of Core Product Management at Remedy. "With the BlackBerry client, every employee is connected to the office and can make important business decisions where ever they are. This helps companies respond to change immediately and maintain their competitive edge."