Denver—July 9, 2013—Consulting and support services provider Spinnaker Support launched the Siebel CRM practice to provide businesses with new options for costly vendor-only maintenance and support.
By providing the same high-quality maintenance formula tested and proven through its JD Edwards and SAP practices, Spinnaker Support will deliver businesses upwards of 70 percent cost savings while increasing the value and ROI of its existing Siebel applications.
“CIOs are constantly telling us of their need to find smarter ways to cut costs, and maintenance and support should be the place to start,” said Matt Stava, Managing Principal of Spinnaker Support. “Until recently, the options available for non-vendor support were nonexistent or so limited that it wasn’t really an option for most companies. Rather than being held hostage by the vendor, we are providing Siebel customers with better service and ROI for significantly less cost—that is a very compelling choice.”
Driven by customer demand, market opportunity, and significant experience in other CRM and ERP applications, Spinnaker Support’s Siebel practice provides support for companies that utilize the On Premise solution or have it hosted by third party. The scope of services covers all versions from Siebel 7.5 onwards.
The maintenance and support services include:
- A high quality support team with an average of 15+ years’ experience
- Dedicated and assigned support engineers
- Immediate response time (average of eight minutes to speak live with an engineer)
- Customizations support
- Deep understanding of the client environment
- Interactive troubleshooting and issue resolution
- 24x7x365, global support coverage