UPS and Jabil Circuit Collaborate on Aftermarket Supply Chain Model for High-Tech Products

Companies united effort leverages logistics and parts planning expertise to provide optimized reverse logistics solutions


AtlantaFeb. 14, 2013UPS’s logistics and distribution business unit and Jabil Aftermarket Services of Jabil Circuit Inc. will provide optimized reverse logistics solutions for return and repair programs to high-tech original equipment manufacturers, service providers and enterprises on a global scale.

By combining UPS’s warehousing, transportation, returns management and trade compliance capabilities with Jabil’s reverse logistics planning, repair and call center support, the UPS/Jabil collaboration provides a turn-key supply chain model that can drive efficiencies; reduce vendor complexity; and enhance customer service.

“Jabil is excited to collaborate with UPS,” said Hartmut Liebel, Chief Executive Officer, Jabil Aftermarket Services. “By leveraging Jabil’s and UPS’s complementary aftermarket services and logistics expertise, customers now have access to a comprehensive suite of services from one source that meets all of their unique reverse logistics needs.”

Supported by Jabil’s and UPS’s integrated systems and capabilities, the collaboration provides flexible service models that accommodate customer return and repair demands. This includes providing high-tech companies with access to strategically-located repair and distribution facilities near their customer base. Specifically, the joint UPS/Jabil reverse logistics portfolio includes order fulfillment; next- and same-day transportation; returns processing; whole unit and component repair; assembly; procurement and vendor management; planning and inventory funding; call center and tech support; trade compliance; and the use of The UPS Store locations for product pick-up or drop-off.

“Our customers’ supply chains are becoming increasingly complex,” said Brad Mitchell, President, UPS global logistics and distribution. “They are looking for industry-leading high-tech aftermarket solutions to build more flexibility and convenience into their returns process. The fact that UPS’s collaboration with Jabil already resulted in success with several world-leading organizations—such as Dell Computers—highlights the value this solution can offer.”

UPS and Jabil are uniquely positioned to provide customized local services globally, with 1.8 million UPS pick-up and drop-off locations in 147 countries and 55 Jabil service centers in 21 countries.

“Dell has always been an innovator in the service parts reverse logistics solutions space,” confirmed Timmy O'Dwyer, Executive Director, Dell Services Supply Chain. “A clear example of this is when companies like Jabil and UPS are encouraged to come together and leverage their functional expertise on behalf of Dell customers.”

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