Houston—Nov. 9, 2012—Global fleet services provider ARI (of the Holman Automotive Group), headquartered in Mount Laurel, N.J., celebrated the grand opening of its newest state-of-the-art call center in Houston. The facility, which employs nearly 50 local residents with the capacity to employ 185 individuals, will help support ARI’s continued commitment to superior customer service in every aspect of its business.
“Houston was a natural choice for us when deciding where to locate this facility,” said Carl A. Ortell, President of ARI. “The Houston area has an abundance of talent, especially with regard to technicians who are certified by the National Institute for Automotive Service Excellence. As a result, we were able to find the kind of top quality professional we seek to hire to support both our national operations and our vibrant and ever-growing customer base in the region.”
The new call center will allow ARI to maintain its commitment to provide its clients with cost-efficient fleet solutions and the very best in customer service.
Bob White, Senior Vice President of Client and Fleet Services and Ted Davis, Department Head for Call Center Operations for ARI, joined Ortell in an official ribbon cutting ceremony at the grand opening ceremony. Additionally, invited guests were able to tour the facility and experience demonstrations of some of ARI’s newest technology offerings including its ARI analyticstm and the upgraded Intellifleet system.
ARI’s six North American call centers support customers’ fleets by fielding calls and providing 24/7/365 assistance with regard to repairs, breakdowns, accident response, preventive maintenance and other driver needs. The company’s call centers have taken three million calls year to date, and are on track to take three-and-a-half million by the end of 2012. Of the more than 400 technicians that are employed across the company’s six call centers, nearly all are ASE certified and many have more than one certification. In addition, ARI counts among its ranks 37 World Class technicians, the highest ranking given by the ASE.