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Avnet Launches Supply Chain Services Business

Phoenix—April 4, 2012—During the last 17 months, Avnet Inc. has been strategically acquiring companies in the technology aftermarket services/reverse logistics arena in order to build a full-service, total solution for electronics original equipment manufacturers, service providers and corporations. With the launch of its new business—Avnet Integrated Resources—the electronics component distributor now delivers a global portfolio of aftermarket services to enable OEMs, service providers and corporations to better manage the lifecycle of their technology investments.

“Avnet recognizes the growing need for integrated aftermarket service solutions,” said Steve Church, President, Avnet Integrated Resources. “OEMs have made their electronic products more reliable, powerful and scalable. As a result, their useful life today extends beyond OEM service life support. Corporations increasingly want to maximize their original investments and fully leverage the expanded product life.”

The suite of aftermarket services offers the technology supply chain a “one-stop-shop” approach to the growing need to repair, refurbish and responsibly dispose of electronic products and consumer electronics.

“For consumer products, rapid technology advancements mean condensed lifecycles,” Church added. “Because consumers are replacing smartphones, tablets and other devices more frequently, businesses and consumers continually face the challenge of deciding when to upgrade and what to do with outdated equipment. Managing these changes has created a tremendous market opportunity for refurbished products and extended lifecycle support. Fueled by public environmental awareness, consumers and industry are more conscious of making these changes responsibly and increasingly participate in product trade-in and recycling.”

With operating facilities in North America, South America, Europe and Asia, Avnet Integrated Resources offers customers the ability to integrate end-to-end solutions that include:

 

  • Onsite technical field services
  • Board level repair and refurbishment of electronic products
  • Extended warranty, spares management and repair parts programs
  • Responsible disposition of electronic products to maximize asset value at the end of service life
  • Responsible recycling for recovery of base material value

 

“Avnet is investing in and building its aftermarket services business as part of its overall profitable growth strategy,” said Rick Hamada, Chief Executive Officer for Avnet. “By expanding into markets adjacent to our core electronic components and enterprise computing businesses, we can leverage some key existing strengths while adding to our overall services resulting in increased value for both our partners and our shareholders. Our customers have come to count on us for delivering technology, services and solutions that matter and this is another example of our ability to use our understanding of the technology supply chain to accelerate their success.”

Additional Avnet Integrated Resources service offerings include:

  • On-site field service technician network supporting 10,000+ field events a month, including field repair and install, move, add, change (IMAC)
  • Integrated technical call center supporting a 4,000+ field-service technician network with training, call dispatch and customer service
  • Service parts logistics, including warranty and spares pool management
  • Board-level repair centers of excellence with capabilities that include hardware and software engineering design, test and repair development, failure analysis, high pin count component-level repair, product refurbishment and diagnostic testing  
  • R2 certified asset recovery and reclamation, IT asset disposition (ITAD), de-manufacturing, secure data destruction, remarketing and recycling to maximize the value returned to customers

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