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Retail manufacturer streamlines operations with Fiorano Software

Palo Alto, Calif.—March 8, 2012—Distributed integration solutions provider Fiorano Software’s SOA platform is now being utilized by Nilkamal, a retail manufacturer of furniture and a broad range of home decor outlets, to streamline business operations by linking a number of disparate internal systems.

Experiencing double-digit growth in a fast growing economy, Nilkamal was faced with the requirement of providing the latest inventory data to hundreds of salespeople across the country. In addition, manufacturing and production planning systems needed to be continuously updated with field-sales data, while also being summarized for a number of management reports and updates to other sales teams.

“We did a tremendous amount of research before settling on the concept of a REST-based SOA and selected the Fiorano SOA platform to deliver this solution," said Nilesh Modi, Head of Information Technology at Nilkamal Ltd. “We now have first-hand implementation and deployment experience so we can say we are happy we made the right architectural decisions for our middleware infrastructure. Implementing a cloud application like Salesforce.com to seamlessly integrate and streamline our SAP has already given us tremendous productivity gains. We now intend to rapidly extend the Fiorano ESB across other applications in order to establish a robust, scalable and flexible enterprise nervous system for the organization.”

Nilkamal's core requirement was for real-time, bi-directional information-flows between its SAP enterprise resource planning (ERP) system and its Salesforce.com customer relationship management (CRM) system. Nilkamal evaluated many technology options including traditional stack vendors like Oracle and IBM before finally settling on the Fiorano SOA platform.

“By providing the ability to accommodate live changes to business processes on the fly, the Fiorano platform dramatically reduces development and debugging time,” elaborated Karan Doshi, CRM Project Lead, Nilkamal Ltd. “Business analysts draw pictures of new processes and they are deployed instantly across the network in real time. A zero-coding, drag & drop approach to building integration flows ensures minimal product training and human-resource requirements, especially in comparison with legacy integration technologies.”

For Nilkamal, integration with SAP ERP to provide front-end sales people’s order- and invoice-related data via Salesforce.com was a critical business need, according to Dushyant Jamwal, Practice Head for Salesforce.com at Compro Technologies, the Salesforce.com partner and consulting firm who helped implement the solution at Nilkamal.

“With Fiorano ESB as the middleware and availability of Fiorano's set of pre-built adapters—for SAP & Salesforce.com—the complexities involved in integrating SAP and Salesforce.com were eliminated,” confirmed Jamwal. “This enabled the integration team to focus on achieving the business logic around getting the right data to the right place," he concluded.

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