San Jose, CA—Dec. 1, 2011—CargoSmart Limited, a Software as a Service (SaaS) global shipping and logistics solutions provider, announced that Vanguard Logistics Services, a supplier of neutral Non-Vessel Operating Common Carrier (NVOCC) services, has integrated CargoSmart’s sailing schedules with its worldwide in-house transportation management system.
The multiple-carrier sailing schedule integration allows Vanguard to streamline the way its global operations team obtains schedule data for more than 20 ocean carriers in one central location. Vanguard is also leveraging CargoSmart’s sailing schedule application for the iPhone to improve the quality of its customer services and strengthen its market competitiveness.
Vanguard's global coverage exceeds 90 offices of global presence and is supported by a widespread agency network, together operating in more than 100 countries. Its operations team previously needed to devote considerable human resources to obtaining accurate and up-to-date carrier schedules for its customers manually from different carriers’ websites, sales representatives and published schedules.
The company decided to automate the process, choosing CargoSmart’s sailing schedules to integrate with its in-house system to obtain high-quality data that CargoSmart verifies through a data optimization process before transferring the data into Vanguard’s system.
“CargoSmart’s automated service improves our efficiency by saving our team a lot of time compiling, distributing, and updating sailing schedules,” said Haydn O’Brien, Vanguard’s regional managing director, East Asia. “CargoSmart’s high quality schedule data let us improve the way we prepare quotes for customers and make bookings.”
Furthermore, CargoSmart’s sailing schedule application for the iPhone allows Vanguard to fulfil its customers’ needs better, and it delivers high-quality service with comprehensive schedule data on the go. “We can conveniently look up sailing schedules and schedule reliability from CargoSmart’s mobile app, anytime and anywhere,” said Meg Yim, Vanguard’s regional procurement director, Asia Pacific. “The application’s schedule reliability information will give us a leading edge in service quality for potential customers.”
CargoSmart’s Schedule Reliability Application is the industry’s first interactive sailing schedule reliability application. It helps shippers and logistics service providers to measure the schedule reliability of ocean carriers. Schedule reliability information is also available on the latest version of CargoSmart’s sailing schedule application for the iPhone, SSM20 Lite. “CargoSmart provides an advanced app for the iPhone to allow global logistics service providers, including Vanguard, to review schedule performance conveniently, so that they can select better schedules for their customers,” explained Kim Le, director of CargoSmart North America.