Austin, TX—Nov. 1, 2011—Baxter Planning Systems, a provider of service parts planning solutions, has announced that Coherent, Inc., a provider of photonics-based solutions to the commercial and scientific research markets, has selected it to provide a service parts planning solution in support of the company’s broad portfolio of laser-related products.
Coherent’s service supply chain is growing in complexity due to both strong customer growth across a broad spectrum of products, and the associated increase in customer support commitments.
“It is our business goal to deliver world class customer support and after extensive research we realized that a partnership with Baxter and their advanced and automated service parts planning solution would allow us to do so,” said Brad Dudschus, vice president, WW Order Fulfillment, Coherent. “The planning tools from Baxter will scale with our business to enable unparalleled service parts support to our customers.”
Prophet by Baxter is a web-based solution that will be used by Coherent’s international planning team to increase global distribution center fill rates while also reducing inventory requirements. Additionally, Prophet will optimize supplier forecasts to factories and repair centers to ensure an efficient repair and purchase supply chain operation.
For more information, visit www.bybaxter.com.