Service lifecycle software provider demonstrates competency in mobility solutions
Horsham, PA — January 23, 2006 — Service lifecycle software provider Astea International has attained "gold certified" status in the Microsoft Partner Program with competencies in independent software vendor (ISV)/software and mobility solutions.
As a gold certified partner, Astea said it has demonstrated expertise with Microsoft technologies and proved its ability to meet customers' needs. Microsoft gold certified partners receive a set of benefits, including access, training and support, which Astea believes will help give it a competitive advantage in the marketplace.
Astea provides solutions that address the needs of companies that manage capital equipment, mission-critical assets and human capital. The Astea Alliance suite supports the service lifecycle from lead generation and project quotation to service and billing through asset retirement. It was designed to integrate and optimize business processes for contact center, field service, depot repair, logistics, professional services, and sales and marketing, according to the solution provider.
Astea also extends its application suite with portal, business intelligence, dynamic scheduling and mobile solutions. With the recent acquisition of FieldCentrix, Astea beefed up its existing portfolio with mobile field service execution solutions.
Mobility Competency
"We are extremely pleased to have attained gold certified status in the Microsoft Partner Program," said John Tobin, president of Astea. "This allows us to clearly promote our expertise and relationship with Microsoft to our customers. The benefits provided through our gold certified status will allow us to continue to enhance the offerings that we provide for customers."
As one of the requirements for attaining gold certified status, Astea had to declare a Microsoft Competency. Microsoft Competencies are designed to help differentiate a partner's capabilities with specific Microsoft technologies to customers looking for a particular type of solution. Each competency has a unique set of requirements and benefits, formulated to represent the specific skills and services that partners bring to the technology industry.
The Microsoft ISV/Software Solutions Competency recognizes the skill and focus partners bring to a particular solution set. Microsoft gold certified partners that have obtained this competency are supposed to have a successful record of developing and marketing packed software based on Microsoft technologies. The Microsoft Mobility Solutions Competency is designed for partners that are providing solutions that enable customers to access information on the go, thus increasing employee productivity and customer response rates while reducing business cycles and, ultimately, costs, according to Astea.
"Solutions Competencies are an important way for Microsoft to better enable ISVs to meet customer needs," said Sanjay Parthasarathy, corporate vice president of the Platform Strategy & Partner Group at Microsoft. "They allow ISVs to keep and win customers with their deep knowledge of solutions-based Microsoft platform technologies."
Additional Articles of Interest
— For more information on solutions for the service and support chain, see the articles "In the Field and All Grown Up," the Net Best Thing column in the June/July 2002 issue of iSource Business (now Supply & Demand Chain Executive), and "Time to Prove It," the Net Best Thing column in the April/May 2003 issue of the magazine.
— For best practices in service parts management, see the SDCExec.com article "Three Keys to Successful Service Parts Management."
— Learn how a business process network ties in to the success of government mandate compliance and the 10 steps your company should take to accelerate business results in the SDCExec.com exclusive article, "The Role of Trading Partner Integration in Achieving Compliance with Government Mandates."
Horsham, PA — January 23, 2006 — Service lifecycle software provider Astea International has attained "gold certified" status in the Microsoft Partner Program with competencies in independent software vendor (ISV)/software and mobility solutions.
As a gold certified partner, Astea said it has demonstrated expertise with Microsoft technologies and proved its ability to meet customers' needs. Microsoft gold certified partners receive a set of benefits, including access, training and support, which Astea believes will help give it a competitive advantage in the marketplace.
Astea provides solutions that address the needs of companies that manage capital equipment, mission-critical assets and human capital. The Astea Alliance suite supports the service lifecycle from lead generation and project quotation to service and billing through asset retirement. It was designed to integrate and optimize business processes for contact center, field service, depot repair, logistics, professional services, and sales and marketing, according to the solution provider.
Astea also extends its application suite with portal, business intelligence, dynamic scheduling and mobile solutions. With the recent acquisition of FieldCentrix, Astea beefed up its existing portfolio with mobile field service execution solutions.
Mobility Competency
"We are extremely pleased to have attained gold certified status in the Microsoft Partner Program," said John Tobin, president of Astea. "This allows us to clearly promote our expertise and relationship with Microsoft to our customers. The benefits provided through our gold certified status will allow us to continue to enhance the offerings that we provide for customers."
As one of the requirements for attaining gold certified status, Astea had to declare a Microsoft Competency. Microsoft Competencies are designed to help differentiate a partner's capabilities with specific Microsoft technologies to customers looking for a particular type of solution. Each competency has a unique set of requirements and benefits, formulated to represent the specific skills and services that partners bring to the technology industry.
The Microsoft ISV/Software Solutions Competency recognizes the skill and focus partners bring to a particular solution set. Microsoft gold certified partners that have obtained this competency are supposed to have a successful record of developing and marketing packed software based on Microsoft technologies. The Microsoft Mobility Solutions Competency is designed for partners that are providing solutions that enable customers to access information on the go, thus increasing employee productivity and customer response rates while reducing business cycles and, ultimately, costs, according to Astea.
"Solutions Competencies are an important way for Microsoft to better enable ISVs to meet customer needs," said Sanjay Parthasarathy, corporate vice president of the Platform Strategy & Partner Group at Microsoft. "They allow ISVs to keep and win customers with their deep knowledge of solutions-based Microsoft platform technologies."
Additional Articles of Interest
— For more information on solutions for the service and support chain, see the articles "In the Field and All Grown Up," the Net Best Thing column in the June/July 2002 issue of iSource Business (now Supply & Demand Chain Executive), and "Time to Prove It," the Net Best Thing column in the April/May 2003 issue of the magazine.
— For best practices in service parts management, see the SDCExec.com article "Three Keys to Successful Service Parts Management."
— Learn how a business process network ties in to the success of government mandate compliance and the 10 steps your company should take to accelerate business results in the SDCExec.com exclusive article, "The Role of Trading Partner Integration in Achieving Compliance with Government Mandates."
- More articles about Astea International.
- More articles about Microsoft.
