Digital imaging leader deploys global service parts management system to improve customer service levels
Atlanta — January 31, 2006 — Konica Minolta Business Technologies Inc., a market leader in advanced technology for the field of imaging, said this week that it is implementing the Servigistics Service Parts Management solution across its global service parts network.
Konica Minolta will use the Servigistics solution to centralize management of global service parts inventory housed in multiple stocking locations throughout Japan, China, North America and Europe. Konica Minolta said it expects to improve service part forecast accuracy and performance analysis with the software, which will in turn improve customer service levels while reducing inventory costs.
Servigistics worked with Nihon Unisys to present and implement the Servigistics solution, as a result of its partnership agreement to offer service parts management solutions throughout Japan. The Servigistics solution is fully integrated with Konica Minolta's existing SAP system.
"Konica Minolta is recognized around the world for its advanced technology and reliability," said Hiroshi Shimizu, general manager of Servigistics Asia. "By implementing the Servigistics solution, they are further demonstrating their commitment to service excellence and innovation in the digital imaging industry. Servigistics is pleased to be the solution provider chosen to help Konica Minolta transform their service parts network."
Konica Minolta is part of a growing base of Servigistics clients in the Asia-Pacific (APAC) region, including such companies as Dainippon Screen, Toshiba Medical, Toshiba Tec and Nihon Unisys. Servigistics extended operations to Asia in 2004 by opening regional headquarters in Tokyo to provide local services and support for APAC-headquartered clients, as well as to serve in-region operations of global clients headquartered in the Americas and EMEA.
Additional Articles of Interest
- — For more information on solutions for the service and support chain, see the articles "In the Field and All Grown Up," the Net Best Thing column in the June/July 2002 issue of iSource Business (now Supply & Demand Chain Executive), and "Time to Prove It," the Net Best Thing column in the April/May 2003 issue of the magazine.
— For best practices in service parts management, see the SDCExec.com article "Three Keys to Successful Service Parts Management."