2005 Supply & Demand Chain 100 Case Study Sun Microsystems / Servigistics
Profiles in Supply Chain Enablement: Tech giant pursues service excellence and streamlines its global service parts network for optimal operating performance
Profiles in Supply Chain Enablement: Tech giant pursues service excellence and streamlines its global service parts network for optimal operating performance
Company
Company Size
Company Sector
Area(s) of Enablement
Enabler
Case Study:
The Challenge
Company
Company Size
Company Sector
Area(s) of Enablement
Enabler
Case Study:
The Challenge
- Meet all SLAs;
- Help align the global service organization and operate on a single global instance system and leverage global economies of scale;
- Enable flexible configuration;
- Automate day-to-day processes to streamline operations;
- Optimize inventory investment across all locations (central and field) based on desired service objectives;
- Reduce part obsolescence;
- Reduce orphaned part revisions through true complex parts chaining;
- Ensure profitable service contracts through installed base and service contract planning;
- Run on Sun technology.
For more stories of successful supply chain implementations, read the "2005 Supply & Demand Chain Executive 100" article in the June/July 2005 issue of the magazine. Also watch the Today's Headlines section of SDCExec.com every Tuesday and Thursday for more in depth best practices drawn from this year's Supply & Demand Chain Executive 100.
