2005 Supply & Demand Chain 100 Case Study  Sun Microsystems / Servigistics

Profiles in Supply Chain Enablement: Tech giant pursues service excellence and streamlines its global service parts network for optimal operating performance

Company Size
Company Sector
Area(s) of Enablement

SDCE 100 2005 Case Study:

The Challenge

  • Meet all SLAs;

  • Help align the global service organization and operate on a single global instance system and leverage global economies of scale;

  • Enable flexible configuration;

  • Automate day-to-day processes to streamline operations;

  • Optimize inventory investment across all locations (central and field) based on desired service objectives;

  • Reduce part obsolescence;

  • Reduce orphaned part revisions through true complex parts chaining;

  • Ensure profitable service contracts through installed base and service contract planning;

  • Run on Sun technology.
The Solution

For more stories of successful supply chain implementations, read the "2005 Supply & Demand Chain Executive 100" article in the June/July 2005 issue of the magazine. Also watch the Today's Headlines section of SDCExec.com every Tuesday and Thursday for more in depth best practices drawn from this year's Supply & Demand Chain Executive 100.