More Than an Afterthought: Moving Aftermarket Services Forward through Intelligent Returns Management
Best practices in returns management can help you overcome the "black hole" of the returns process
Best practices in returns management can help you overcome the "black hole" of the returns process
Obstacles
Increasing Parts Visibility and Recovery
Best Practices
Flexible User Access
RMA Management
Label Delivery Options
Carrier Management
In-transit Processing
Disposition Management
Returns Visibility
Returns Communications
Obstacles
Increasing Parts Visibility and Recovery
Best Practices
Flexible User Access
RMA Management
Label Delivery Options
Carrier Management
In-transit Processing
Disposition Management
Returns Visibility
Returns Communications
- Lower transportation costs.
- An increase in visibility of inbound parts returns through intelligent barcodes and in-transit scans, lowering inventory levels.
- Increased parts recovery through proactive notifications (e-mail, text messaging, calls).
- Operational efficiencies through dispostioning and inbound visibility for receiving and processing.
- A reduction in contact management required for follow through to return valuable assets.
