More Than an Afterthought: Moving Aftermarket Services Forward through Intelligent Returns Management

Best practices in returns management can help you overcome the "black hole" of the returns process


Best practices in returns management can help you overcome the "black hole" of the returns process



Obstacles





Increasing Parts Visibility and Recovery







Best Practices



Flexible User Access



RMA Management



Label Delivery Options


Carrier Management



In-transit Processing



Disposition Management





Returns Visibility



Returns Communications





  • Lower transportation costs.

  • An increase in visibility of inbound parts returns through intelligent barcodes and in-transit scans, lowering inventory levels.

  • Increased parts recovery through proactive notifications (e-mail, text messaging, calls).

  • Operational efficiencies through dispostioning and inbound visibility for receiving and processing.

  • A reduction in contact management required for follow through to return valuable assets.
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