MaintenanceNet's data mining and aggregation capabilities expected to increase overall service opportunities for HP
Carlsbad, CA — July 19, 2006 — MaintenanceNet Inc., a provider of maintenance contract management services, announced that it has partnered with SYNNEX Corp., a global IT supply chain services company, to provide a Web-based reseller portal to drive increases in service revenue opportunities associated with products from HP, a SYNNEX partner.
SYNNEX resellers and sales representatives can use the portal, which was launched this month, to track expiring service contracts and identify new service sales prospects. In developing the portal, MaintenanceNet first performed extensive data mining and aggregation to optimize the quality of the HP end-customer data for SYNNEX.
According to Michael Cook, director of Product Management for SYNNEX Corp., the portal is already benefiting SYNNEX channel partners and sales representatives.
"MaintenanceNet is playing a vital role in our campaign to increase service contract renewal rates with HP customers," Cook said. "To that end, we're pleased with the launch of the new portal and the high quality of end-customer data that MaintenanceNet has delivered to our program."
Cook said MaintenanceNet removes the data bottlenecks traditionally associated with achieving the high quality, end-customer data required for managing an effective maintenance or service contract program. It also provides customers with a single, Web-based portal for presenting detailed customer registration and renewal data, as well as uncovered asset (assets sold without a maintenance contract) opportunities.
SYNNEX established a full-service customer care team in-house to work with the MaintenanceNet portal to identify and assist HP customers in the renewal process for HP-Day 1 or Care Packs opportunities.
According to a study by IDC, up to 30 percent of products are unregistered. With MaintenanceNet, manufacturers can achieve registration rates of 90 percent or higher as well as significant data quality improvements, resulting in substantial sales increases.