BPO a No Go? No Action Taken in 25 percent of U.S. Sourcing Evaluations

Business process outsourcing contracts not awarded in 30 percent of evaluations; vendors must improve location mix, delivery capability, NelsonHall says

Capabilities Critical

  • Improved process operations knowledge

  • Proven cost reduction capability

  • Improved offshore location mix and delivery capability
Process Proficiency Preferred

Caution on Cost Reductions

Additional Articles of Interest

business process outsourcing relationships 'P' is for 'Partnership' in BPO

group purchasing organizations Not Your Grandfather's GPO