Selects a service parts management solution to enhance customer service, optimize inventory levels
Atlanta, GA — February 8, 2005 — Mattson Technology Inc., a supplier of advanced process equipment used to manufacture semiconductors, said it will implement Servigistics' service parts management solution to manage its global service parts network.
Servigistics said it will provide Mattson with visibility across its worldwide service parts network, as well as advanced forecasting techniques and service parts planner productivity tools, all in one scalable service parts management solution.
"Mattson is committed to providing outstanding service and support for our customers, and we wanted a planning solution that would enhance our service parts operations, provide global visibility, optimize inventory and improve labor efficiency," said Neal Holmlund, vice president of Operations for Mattson Technology. "Servigistics' capabilities, coupled with the solution's measurable results, made the selection process very easy for us."
Eric Hinkle, CEO of Servigistics, said, "There is a high cost of down-time associated with semiconductor manufacturing equipment. As a result, service parts availability is critical to keep lines running and sustain high customer satisfaction. We are excited to welcome Mattson to our base of clients."