Spotlight on Customer Service at Kichler Lighting

Decorative lighting fixture company to streamline enterprise shipping with technology from Kewill

Marlborough, MA — February 8, 2005 — In a bid to streamline shipping processes and continue to improve its ability to provide support to customers, Kichler Lighting, a decorative lighting fixture company, said it has selected Kewill's Javalin shipping management solution.

According to Dan Speck, director of distribution for Kichler, providing exceptional service to its customers is one of the most important reasons for Kichler's success. "Our customers are demanding end-to-end visibility of order and shipment status. This is one of the main reasons for selecting Kewill; we can now replace our existing standalone carrier systems and streamline our processes," he said.

Speck added that with Kichler's expected growth and need to handle peak volume exceeding 100 percent of typical daily shipments, the company required a flexible solution to meet the demands of its business and distribution channels.

Kichler is also in the process of replacing its current warehouse system with the HighJump Warehouse Advantage solution, which the company expects will give them the flexibility to better accommodate specific customer requirements.

"A basic market shift is taking place, moving companies from a product focus to a broader service and overall customer focus," commented Mike Kurgan, chief strategy officer for Kewill. "Kichler is implementing a business model that addresses best practices and shared expertise that enables improved customer service."