NAL Deal Boosts Services
- The branding conversion of 10,000 U.S. retail stores to a new brand identity as a result of a sizable merger. The result was the automation of 70 percent of the workflow transactions, saving thousands of manager hours, facilitating timely execution of the conversion and enabling the client to reduce total supply chain costs by 50 percent versus traditional store remodeling processes, according to NAL.
- The design and execution of an inventory in-transit merge program focused on ensuring the on-time delivery of telecommunications equipment and components from multiple vendors to cellular sites across the nation. Today the service provider said it handles more than 17,000 sites annually for the telecommunications industry.
- The operational reinvention of a 170-person call center providing emergency high-tech parts location and dispatch. The result was increasing service levels and enabling this technology client to meet 40 percent increased volumes with approximately half the original headcount, according to NAL.
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